Tuesday night Cheryl went to tennis practice so that meant I was on my own for dinner. I didn’t really feel like cooking. My logic is why mess up the kitchen just to cook for myself?? So Jackson and I hopped in the car to hunt for food. It was a lovely evening, we had the windows down and the radio up…life is good.
We pasted several fast food places then I saw the sign for Taco Bell and knew I had found a winner for the evening. Waited patiently in line for my turn to place an order at the speaker. The guy on the other end of the faceless speaker was different from most drive thru employees. He sounded so happy when he spoke. He said “Good evening, welcome to Taco Bell and how may I help you tonight? This wasn’t like most times at drive thrus where you can hardly understand what the person is saying. You know what I’m talking about—they sound like Charlie Brown’s teacher—Wha, Wha, Wha. Anyway I listed the items I wanted. He gave me the total and said he would see me at the window.
When I got to the window, his niceness continued. He asked how I was doing and told me how cute my dog is. It was taking a minute for my food and he stood at the window with me. He asked if I was having a good evening and he seemed so geniune when he asked. I told him I was having a very nice evening and that he was making it even better. I commented to him that he was one of the friendliest and happiest person I had encounted in some time, especially at a drive thru. He said he was very happy, excited that he had a job to come to each day and he wanted to make the most out of each day. We exchanged money and food. As I started to drive off, he wished me a good rest of the evening.
This guy really made me think. This was not some kid working his first job. This was a man early to mid 30’s working at a fast food place. I really wonder what his story is….has he been laid off and this was all he could find?….Does he get the concept of love what you do and do something you love?…Did he get jaded at his last job and just decide to go off the deep end and do something completely different? We don’t know what we don’t know……
Later, I wished that I had gotten his name so I could contact Taco Bell and comment on what a great job he did. I am quick to contact a business when someone screws up but miss some opportunites to let them know someone is doing something right. Hopefully he will be there next time. I promise to find out his name and contact Taco Bell with a glowing comment about him.
This guy helped me remember that Life is great!!
I’m always amazed when I go to QuickTrip and get that same kind of positive attitude from their employees. And earlier this week, I went to a CiCi’ Pizza for dinner. Almost everyone there – from the cashier to the line cook to the manager to the busboy – was friendly, interested in how I was doing, and certain to make sure I knew that if anything was unacceptable, they personally would take care of it (regardless of their job function). Surprisingly, almost all of the customers were adults without kids, something rare for CiCi’s in general. But it sure did make for a nice dinner.
By: Eric on April 19, 2008
at 5:13 am
Neat Stroy Jane. It’s always nice to meet an angel – someone who’s there to send you a message from time to time.
By: Donna on April 19, 2008
at 6:51 am
I’ve wondered about those types of people too. Of course I take the cynical route and think we notice because the default setting for employees is “a**hole.” Ironically, they create their own cycle of drudgery. If the a**hole employees would try to act better, more customers would respond in kind, and they’d enjoy their job. As a side effect, they’d probably end up being promoted too.
I think QuickTrip employees are grown in vats. Nothing else could account for that uniform cheeriness.
By: Cara on April 19, 2008
at 9:05 am
When Jane was relaying this story to me last night, she was talking about how happy he was and saying that “I’m sure he’s not making six figures at Taco Bell.” I replied that he actually was, which is why I’ve been trying to get on there myself.
Actually, it brought up the point that happiness is a state of mind that we choose to be in, and that money, while helpful, really does NOT buy happiness.
Good story, Jane.
By: blogicalinks on April 19, 2008
at 9:09 am
Somehow i missed the point. Probably lost in translation
Anyway … nice blog to visit.
cheers, Hobbesian.
By: Hobbesian on June 19, 2008
at 12:24 am
Great post!
By: Dianne on July 13, 2008
at 8:01 am